1. J&T Express is our courier service of choice.
2. All orders placed before 12pm (Mon - Friday) will be shipped out on the same day. Orders placed after 12pm will be shipped out on the following working day.
3. Orders placed on Saturday, Sunday or during any official public holidays will be shipped out on the following working day.
4. Delivery time within West Malaysia is approximately 3 - 4 days.
1. Buyer may request a refund, exchange and/or return ONLY in the following circumstances:
• The item has not been delivered to the buyer within the specified time;
• The item was defective and/or damaged upon receipt by the buyer;
• The buyer received the wrong item.
2. All requests for refunds/exchange and or returns must be accompanied by the appropriate photographic evidence (i.e - a clear image showing the defective or wrong item)
3. Pack the product(s) to return and ship it back to Al Ulum within 7 days from the date of receipt.
4. You will NOT be able to return any products that do not fall under the aforementioned categories.
5. In the case of an error from the seller's end (i.e - damaged, faulty or wrong product delivered to the buyer), Al Ulum will bear the entire cost to rectify the mistake.
6. Please contact us via email BEFORE initiating any returns. Items that are returned without proper notification will not be refunded.